The other day, I noticed the charger for the phone was not on (no light) and it wasn’t charging the handset… Soon it was flat. No big deal as there is also a charger in the base router box I got but all the same I want the second charger unit for downstairs.

Me: Called them up

Them: All our operators are busy, we can call you back in 20-27 minutes…

Me: OK

Them: Phone rang 15 minutes later…

Me: Explained problem.

Him: And you have tried connecting to another power outlet.

Me: Yes, but no luck. The handset is fine, it’s charging in the other base.

Him: OK, Seems the router and phone was sent as part of a bundle, when we send a replacement you may have to send all the older equipment in return, just a minute.

Me: Wait for about 2 minutes

Him: Thanks for waiting, ok, we will send a replacement handset and base charger. When you get these you can return the faulty/old ones in the return package we send along with it.

Me: OK, that’s great, thanks for your help.

Him: Anything else we can help with?

Me: No, that’s all thank you.

How good is it when it works? Thanks iiNet.

Her: You want medium coffee? (Handing me one she just made as I entered)

Me: No, I haven’t ordered anything yet

Her: Oh um… Goes back to serving first person

Her: You want this coffee?

Me: No, I haven’t ordered one yet…

Her: Oh, what you like?

Me: Small latte please.

Her: Rings it up on register, gets distracted by LCD screen listing all the shop orders.

Her: $4.15 thanks…

Me: No, I ordered a small latte

Her: Oh, um, Medium… (Me: No).. Oh, um $3.15

Me: Paid and waited… and waited…

Her: Here is coffee.

Me: Thank you, do you have any sugars?

Her: Um, oh, um.. I put one in.

Me: ok, thanks..

Me: Tasted, burnt tongue.

Me: Waited until it was much cooler.. Um, hello taste..

I would say almost no coffee and no sugar was in it, this is not a decent experience or result.

Me: Can I have the dozen assorted and a latte please?

Him: What?

Me: A dozen of the assorted donuts and a latte please…

Him: You want… (something I couldn’t understand)

Me: Pardon?

Him: Just me select? One of each?

Me: Yeah, sure, a bit of anything…

Him: Three bags selected, assemble a box, start picking…

Me: Not quite one of each in the box, so I ask for a couple of pinks ones.

Him: In the box, in the bag,… Is that all?

Me: Well I still want the latte

Him: Makes a latte

Him: Do you want a discount card?

Me: No thanks

Him: You wanna 50% off card?

Me: No thanks

Him: You wan sugar?

Me: No thanks

At last, why is it so hard to make it easy?

I went into the store, half way in a guy with a clip-board decided he needed to ask if I wanted any help, um, just on my way to the service counter to pay some bills. He nicely showed me toward the service counter that I was aiming for (it’s not a big shop and I didn’t expect to need directions or get lost)…

Her: Can I help you?

Me: Yes, I have a credit here I would like transferred to pay off this other bill please.

Her: Oh, um, excuse me… and she wandered off.

Her: Returning she says, no sorry, you will have to call our customer service to do that.

Me: Um, is this a service counter for the company your asking me to call?

Her: Oh we can’t handle that here.

Me: Why not?

Her: The unfortunate blank stare when you know you have asked a question that’s a bit too tough for them to process.

It could have been so much easier, can they not give me a credit against another bill, it’s not even like they are handing me cash to do that.

And on another level, why did this particular company provide me a credit that I can’t use, now I have to call to get a cheque sent that I have to cash at a bank, if I had a credit why didn’t they just send me a cheque? Why didn’t they let me cash out the credit at one of their service centres when I was there, in person?

Too many questions go unanswered…

OK, all good, so when we returned later and came in we got the glasses and half my tickets back all usual then we went for some munchies.

It seemed to be taking a while for them to server a group of three people in front of me, glad we were early as they seemed to take ages, not to worry, we waited.

Then it was our turn…

Me: Medium coke and a medium popcorn please…

Him: What?

Me: Medium coke and medium popcorn please (slower and louder)…

Him: You can get a bundle, it’s cheaper.

Me: OK, if it’s the same thing then sure…

Him: What size?

Me: Um, a medium please…

Him: It’s a large drink and medium popcorn as a bundle…

Me: Ah ok, so that’s cheaper than what I asked for is it?

Him: No response… just an unfortunate stare back at me…

Me: OK, yes, the large coke and the medium popcorn then, as a bundle please…

Him: He gets the popcorn and puts it in front of me.

Him: And what drink with that?

Me: Didn’t that include the coke that I asked for in the bund… Oh, you mean what flavour drink did I want now since we have been discussing cokes for the last 10 minutes…

Me: A coke please.

Him: Gets me a coke.

Him: Anything else with that?

Me: No… (thanks for asking, but did I ask for anything else before?)

Him: Spends another few minutes on the til and makes up a price.

Me: I pay, I get change, I get my own straw and head off…

Not sure if I even got a thank you or come-again, but I really didn’t feel like I had a good experience.

This could have been a lot quicker and easier if this person that worked there, ready to take my order just listened to me and thought about what I wanted instead of pretending to be dumb at each and every point in the transaction.

It could have gone like this;

Him: Hi, what would you like?

Me: A Medium Coke and a Medium popcorn please.

Him: Sure, you can get a large coke and medium popcorn as a bundle and it’s cheaper.

Me: Yes, sounds good, please.

Him: Gets medium popcorn, gets a large coke and hands me a straw…

Him: Anything else?

Me: No thanks.

Him: Calls up price quickly and gives me the right change.

Is that not a bit easier on everybody concerned, including those behind me late for another movie waiting for this process to take place?