OK, I moved to a new ISP recently, and got some new equipment, router, VOIP phone and all that jazz. All worked a treat and I have been very happy.

The other day, I noticed the charger for the phone was not on (no light) and it wasn’t charging the handset… Soon it was flat. No big deal as there is also a charger in the base router box I got but all the same I want the second charger unit for downstairs.

Me: Called them up

Them: All our operators are busy, we can call you back in 20-27 minutes…

Me: OK

Them: Phone rang 15 minutes later…

Me: Explained problem.

Him: And you have tried connecting to another power outlet.

Me: Yes, but no luck. The handset is fine, it’s charging in the other base.

Him: OK, Seems the router and phone was sent as part of a bundle, when we send a replacement you may have to send all the older equipment in return, just a minute.

Me: Wait for about 2 minutes

Him: Thanks for waiting, ok, we will send a replacement handset and base charger. When you get these you can return the faulty/old ones in the return package we send along with it.

Me: OK, that’s great, thanks for your help.

Him: Anything else we can help with?

Me: No, that’s all thank you.

How good is it when it works? Thanks iiNet.