Archive for March 8th, 2010

8
Mar

Customer service WIN #1 – My new ISP

   Posted by: Warren   in FAIL, Front Page, Observations

OK, I moved to a new ISP recently, and got some new equipment, router, VOIP phone and all that jazz. All worked a treat and I have been very happy.

The other day, I noticed the charger for the phone was not on (no light) and it wasn’t charging the handset… Soon it was flat. No big deal as there is also a charger in the base router box I got but all the same I want the second charger unit for downstairs.

Me: Called them up

Them: All our operators are busy, we can call you back in 20-27 minutes…

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I enter a popular burger shop that has a ‘coffee’ attachment and stand near the register behind another customer currently being served…. and wait a bit… and wait some more…

Her: You want medium coffee? (Handing me one she just made as I entered)

Me: No, I haven’t ordered anything yet

Her: Oh um… Goes back to serving first person

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