We had a couple of phone bills to pay, and also since I went naked-dsl I also have a nice credit from my old telecoms provider.

I went into the store, half way in a guy with a clip-board decided he needed to ask if I wanted any help, um, just on my way to the service counter to pay some bills. He nicely showed me toward the service counter that I was aiming for (it’s not a big shop and I didn’t expect to need directions or get lost)…

Her: Can I help you?

Me: Yes, I have a credit here I would like transferred to pay off this other bill please.

Her: Oh, um, excuse me… and she wandered off.

Her: Returning she says, no sorry, you will have to call our customer service to do that.

Me: Um, is this a service counter for the company your asking me to call?

Her: Oh we can’t handle that here.

Me: Why not?

Her: The unfortunate blank stare when you know you have asked a question that’s a bit too tough for them to process.

It could have been so much easier, can they not give me a credit against another bill, it’s not even like they are handing me cash to do that.

And on another level, why did this particular company provide me a credit that I can’t use, now I have to call to get a cheque sent that I have to cash at a bank, if I had a credit why didn’t they just send me a cheque? Why didn’t they let me cash out the credit at one of their service centres when I was there, in person?

Too many questions go unanswered…