OK, I moved to a new ISP recently, and got some new equipment, router, VOIP phone and all that jazz. All worked a treat and I have been very happy.
The other day, I noticed the charger for the phone was not on (no light) and it wasn’t charging the handset… Soon it was flat. No big deal as there is also a charger in the base router box I got but all the same I want the second charger unit for downstairs.
Me: Called them up
Them: All our operators are busy, we can call you back in 20-27 minutes…
I enter a popular burger shop that has a ‘coffee’ attachment and stand near the register behind another customer currently being served…. and wait a bit… and wait some more…
Her: You want medium coffee? (Handing me one she just made as I entered)
Me: No, I haven’t ordered anything yet
Her: Oh um… Goes back to serving first person
It seems to be the formula for customer service these days…
Me: Can I have the dozen assorted and a latte please?
Him: What?
We had a couple of phone bills to pay, and also since I went naked-dsl I also have a nice credit from my old telecoms provider.
I went into the store, half way in a guy with a clip-board decided he needed to ask if I wanted any help, um, just on my way to the service counter to pay some bills. He nicely showed me toward the service counter that I was aiming for (it’s not a big shop and I didn’t expect to need directions or get lost)…
I went to see a movie last weekend, Avatar in 3D at an IMAX theatre near me. The movie was great, even going up and buying the tickets was all good and fine. I did have to ask about the 3D glasses though, not offered or mentioned until I raised the issue and was told to collect the specs at the door when I came in later for the movie.
OK, all good, so when we returned later and came in we got the glasses and half my tickets back all usual then we went for some munchies.
It seemed to be taking a while for them to server a group of three people in front of me, glad we were early as they seemed to take ages, not to worry, we waited.
Posting tweet...
