Customer service FAIL #4 – Even just for a coffee

I enter a popular burger shop that has a ‘coffee’ attachment and stand near the register behind another customer currently being served…. and wait a bit… and wait some more…

Her: You want medium coffee? (Handing me one she just made as I entered)

Me: No, I haven’t ordered anything yet

Her: Oh um… Goes back to serving first person

Her: You want this coffee?

Me: No, I haven’t ordered one yet…

Her: Oh, what you like?

Me: Small latte please.

Her: Rings it up on register, gets distracted by LCD screen listing all the shop orders.

Her: $4.15 thanks…

Me: No, I ordered a small latte

Her: Oh, um, Medium… (Me: No).. Oh, um $3.15

Me: Paid and waited… and waited…

Her: Here is coffee.

Me: Thank you, do you have any sugars?

Her: Um, oh, um.. I put one in.

Me: ok, thanks..

Me: Tasted, burnt tongue.

Me: Waited until it was much cooler.. Um, hello taste..

I would say almost no coffee and no sugar was in it, this is not a decent experience or result.