My internet upgrade – Phase 2

So far so good, the upgrade/churn of my internet connection from my old ISP to iiNet is going well. Last Friday, as planned, the technician transferred my connection at the exchange over. My phone went dead and my old services were off-line, it was all happening.

On Saturday I had heard nothing, and this was not unexpected, I was told it could take up to four days, but I gave it a go anyway. Sure enough, the connection was working, but I had no password to provide, it did connect which was good and on trying a web page I got an iiNet error page back telling me my password wasn’t correct.

I went to their linked page and did a password reset online, and got the password to use and it worked. Less than a day to churn over to the new ISP and everything was running well, at least the basic internet services, I couldn’t find any reference to my VOIP/Phone service yet though.

So for the weekend I was downloading and gaming like never before, my new ADSL2+ speed was great, reliable and all working better than expected.

I got an email on Monday, announcing the good news that my services were connected and available. I then found some of the phone info in my toolbox account, but alas, I didn’t know what my voip account number and password was so i had to call them.

iiNet’s customer support was great, sure I had to wait a few minutes for a call back because they were busy (as call centres always are) but they did call back and I got onto a nice helpful person who understood me and gave me exactly what I needed, my voip login details. He also helped me with some of the accounts info and all was great. I got my voip running and made a 20 minute phone call to my sister in the country, a free call…

I am still waiting on the hardware, they said that once the account was active they would send me my new modem/router/bob box, until then I have great internet services with my existing equipment and the voip I have been using through the iPhone application fring.

It seems some of my PS3 gaming has been through their free-view services, not that it’s a lot of data, but I am getting much of it for free, other things like iView (ABC’s online video) is included/separate from the charged data plan but alas, VidZone isn’t free, downloading video clips through the PS3 adds up quickly, beware.

The other part to mention is also the upload rate has improved a lot, I can now even stream video from my home to outside and see things at work.

OK, for now I am very happy and would recommend iiNet.net.au for good value and supportive service.

Read more – Bob the final story